General Policy
Welcome to centrifuges.com — your trusted partner for reliable and high-performance centrifuge equipment. We provide detailed information about our products and invite you to request a quote for customized pricing and availability.
By accessing or requesting a quote through our website, you agree to our terms and policies outlined below.
Quotations and Orders
Quotations: All prices and product availability are provided upon request. Formal quotes are valid for a limited time as mentioned in the quotation document.
Order Confirmation: Orders will be processed only after receiving your official confirmation and full payment as per the terms shared in the quote.
Product Customization: Some products may be customized based on client requirements. Lead time and pricing may vary accordingly.
Payment Terms
Mode of Payment: We accept payments via direct wire transfer to our designated bank account. All transactions are in U.S. Dollars (USD) unless specified otherwise.
Advance Payment: Full payment is required in advance before processing and dispatching the order.
Warranty & Support
Warranty: All our centrifuge equipment comes with a standard one-year warranty covering manufacturing defects only. Warranty terms may vary depending on the product category and are detailed in the final quote.
Technical Support: We provide post-purchase assistance and guidance through our support team.
Returns & Refunds
Return Policy: Returns or replacements can be requested within 30 days of delivery, subject to prior approval and inspection.
Restocking Fee: Approved returns may be subject to a 40% restocking fee along with applicable shipping, inspection, or refurbishment charges.
Confidentiality
Price Confidentiality: Our quotes and price lists are confidential and are shared only after a non-disclosure agreement (NDA), where applicable. They must not be shared with third parties without written consent.
Policy Updates
Policy Changes: Centrifuges reserves the right to update its terms and conditions at any time. Any significant changes will be communicated in advance.